Refund and dispute policy

Unused credits

Within 30 days of a purchase, we refund the credits of that pack you have not spent, at the price you paid for them. A pack you have not touched is refunded in full; a pack you have partly used is refunded for the unused part. After 30 days the credits stay on your balance and never expire, but they are no longer refundable.

Free credits granted at signup have no cash value and are never refunded.

Calls that fail

You do not need a refund for a call that fails on our side: billing settles after the work, so such a call costs zero credits in the first place. It still appears in your usage with a cost of zero.

How to ask

Email support@agenttoolworks.com from the address on your account with the date and amount of the payment. We refund to the card you paid with, through Stripe, usually within five business days of your request; your bank may take a few more days to show it. The refunded credits are removed from your balance at the same time.

Disputes

If a charge looks wrong, write to us first: we answer faster than a card dispute and we will refund an unused pack without argument. If you open a dispute with your bank, the credits bought with that payment are suspended until the dispute is resolved, and restored if it is resolved in our favour.

What your statement shows

Payments are taken by ECOM FR LLC, which operates AgentToolWorks. Your card statement shows ECOM FR LLC, possibly shortened by your bank, followed by AGENTTOOL.